The Value of Connections in the Trucking Industry
In the trucking industry, your ability to build and maintain connections can be just as important as the skills you bring to the road. Strong relationships with repair shops, suppliers, and other professionals can ensure help is there when and where you need it most. Mark Reeder of Hoyt’s Truck Center in Topeka, KS, shares why connections matter now more than ever—and how drivers can develop these crucial relationships for long-term success.
Why Connections Are Critical in Trucking
At the heart of trucking lies trust and reliability, whether it’s delivering a load on time or ensuring your equipment is road-ready. According to Mark, “When your truck breaks down in the middle of nowhere, having a trusted repair shop in your network can save you hours of stress and thousands of dollars. It’s not just about fixing a truck—it’s about knowing someone has your back.”
Strong connections also help drivers streamline their business operations. Repair shops that know you are more likely to offer priority service, honest advice, and flexible solutions in emergencies.
Proactive Steps to Build Connections
Identify Key Contacts on Your Routes
Mark emphasizes the importance of being proactive. “If you’re running a regular route, stop into local shops and introduce yourself before you need their services,” he advises. “Even if it’s just collecting a business card, it’s worth the effort. One day, you’ll be glad you did.”
For drivers with cross-country routes, connections become even more critical. “In certain areas, repair shops can be few and far between. Knowing a reliable one can mean the difference between hours of downtime and getting back on the road quickly,” Mark adds.
Vet Your Partners
Not all shops or suppliers are created equal. Mark advises drivers to do their research, ask other drivers for recommendations, and check online reviews. “Look for facilities that prioritize customer service and treat drivers fairly. Those are the connections worth nurturing.”
How to Maintain Strong Connections
Show Loyalty
Frequenting the same repair facilities for maintenance builds familiarity and trust. Over time, this can lead to faster service and better care. “When a shop knows your truck and driving habits, they can catch issues before they become costly problems,” Mark says.
Communicate and Appreciate
Effective communication and mutual respect go a long way in maintaining strong connections. Mark stresses, “Always be clear about your needs and timelines, and don’t underestimate the power of a simple thank-you. It’s the little things that leave lasting impressions.”
The Financial and Operational Benefits of Connections
Quick Response in Emergencies
When you’ve built strong connections, you’re more likely to get priority service during breakdowns. Repair facilities that know and trust you are more inclined to help you quickly, reducing your downtime.
Cost Savings
Establishing relationships with trusted professionals can lead to financial perks like discounted rates or flexible payment terms. “Shops are more likely to work with loyal customers,” Mark notes.
Increased Peace of Mind
Knowing you have a reliable network allows you to focus on your business without the constant worry of being stranded without support.
Advice from a Veteran: Build Your Network Early
Mark’s decades of experience in the trucking industry have taught him that strong connections are invaluable. Here’s his advice for drivers looking to strengthen their network:
- Be Proactive: Don’t wait until something goes wrong to introduce yourself to repair shops or suppliers.
- Show Respect: Treat everyone you interact with professionally and courteously.
- Express Gratitude: A simple thank-you can go a long way in solidifying relationships.
- Stay Loyal: Frequent the same facilities for maintenance and repairs to build trust and familiarity.
Connections That Keep You Moving
Success in trucking isn’t just about the miles you drive; it’s about the connections you make along the way. Building and maintaining relationships with repair shops, suppliers, and other industry professionals can help you stay prepared for whatever challenges the road throws your way.
Want to learn more from seasoned mentors like Mark Reeder? Tune into the Miles and Mentors Podcast and discover the insights that can transform your trucking career.