Offshore Staffing for Logistics Success | Matt Anness | Ep 11

In this episode of Miles and Mentors, Matt Anness, president of operations at Trio Inc., shares insights on how offshore staffing solutions are transforming the logistics industry. With a background in sales, dispatching, and strategic partnerships, Matt discusses how his experience in various logistics roles led him to focus on workforce optimization for trucking companies, brokers, and other industry professionals.

Matt’s journey into logistics began after years in a family business in the electrical supply industry. Following the 2008 housing market collapse, he transitioned into the trucking industry, taking on a sales role at a factoring company. His experience working with owner-operators and small fleets gave him a deep understanding of the financial and operational challenges that many trucking companies face. Over time, he moved into strategic partnerships, dispatch management, and business development, ultimately leading him to co-found Trio Inc., which specializes in offshore staffing solutions.

Trio Inc. focuses on providing logistics companies with highly trained, offshore employees based in the Philippines. These staff members handle tasks such as dispatching, check calls, invoicing, and back-office support, allowing U.S.-based companies to stabilize their workforce and reduce turnover in high-churn positions. Matt explains how leveraging offshore staffing not only helps reduce costs but also ensures round-the-clock coverage for essential logistics operations.

One of the biggest challenges in logistics is the lack of standardized processes, particularly among growing trucking companies. Matt emphasizes the importance of documenting workflows and creating structured training programs to ensure consistency across teams. Trio Inc. assists companies in formalizing their operations, helping them scale more efficiently while maintaining quality and compliance.

For trucking companies looking to grow beyond the owner-operator stage, Matt stresses the importance of long-term planning. Many carriers start with spot freight but struggle to transition into securing direct freight contracts. He advises fleets to develop a clear identity, define their lanes and specialties, and proactively seek out dedicated freight opportunities rather than relying solely on the load board market.

As technology continues to evolve, Matt sees AI, automation, and advanced tracking systems playing a significant role in the future of logistics. He encourages trucking businesses to embrace these tools early, streamline their operations, and adopt a proactive mindset when it comes to workforce management.

For those looking to optimize their operations, Matt’s insights provide a roadmap for leveraging technology, improving efficiency, and building a workforce that supports long-term success.

If you’re starting a trucking business or growing your fleet and need expert guidance, reach out to us today—our industry expert partners can help you make the right decisions for long-term success.