Success in trucking isn’t just about the miles you drive; it’s about the relationships you build along the way. Strong connections with repair shops, suppliers, and industry professionals can make all the difference when you’re in a tough spot. Mark Reeder of Hoyt’s Truck Center in Topeka, KS, shares why connections matter now more than ever and how drivers can develop these crucial relationships for long-term success.
Why Connections Are Critical in Trucking
At the heart of trucking lies trust and reliability, whether it’s delivering a load on time or ensuring your equipment is road-ready. Mark emphasizes the importance of having a trusted network, explaining that when a truck breaks down in the middle of nowhere, knowing a reliable repair shop can save hours of stress and thousands of dollars. It’s not just about fixing a truck—it’s about knowing someone has your back.
Strong connections also help drivers streamline business operations. Repair shops familiar with your truck are more likely to offer priority service, honest advice, and flexible solutions in emergencies. These relationships don’t just save time and money—they provide peace of mind on the road.
How to Build Connections That Matter
Mark believes drivers should take a proactive approach to building relationships in the industry. Stopping into local repair shops and introducing yourself before you need their services can be a game-changer. Even something as simple as collecting a business card or having a quick conversation can prove invaluable when a breakdown happens.
For drivers running long-haul or cross-country routes, connections become even more critical. In certain areas, repair shops can be few and far between, and knowing a reliable one in advance can mean the difference between hours of downtime and getting back on the road quickly.
Not all repair shops or suppliers are created equal, which is why it’s important to vet partners carefully. Mark advises drivers to research facilities, ask for recommendations, and check online reviews. The best connections are those with businesses that prioritize customer service and treat drivers fairly.
Maintaining Strong Relationships on the Road
Frequenting the same repair shops for maintenance builds familiarity and trust over time. When a shop knows your truck and driving habits, they can catch potential issues early, saving money and preventing unexpected breakdowns. Building a strong relationship with a repair facility can lead to faster service and better care.
Communication and appreciation also go a long way in maintaining these connections. Mark stresses the importance of being clear about your needs and timelines, as well as showing gratitude for good service. A simple thank-you or acknowledgment of a job well done can strengthen relationships and ensure continued support when it’s needed most.
Advice from a Veteran: Build Your Network Early
Mark’s decades of experience in the trucking industry have shown him that connections can be just as valuable as mechanical skills. His advice for drivers is to be proactive in networking, treat everyone with professionalism and respect, and express gratitude when someone helps them out. Staying loyal to repair shops and suppliers who treat you well can make a big difference in the long run.
Connections That Keep You Moving
Trucking is about more than just getting from point A to point B—it’s about being prepared for whatever challenges the road throws your way. Building and maintaining strong relationships with repair shops, suppliers, and industry professionals ensures that help is always within reach.
Want to learn more from seasoned mentors like Mark Reeder? Tune into the Miles and Mentors Podcast and discover the insights that can transform your trucking career.
